Refund policy

Returns & Exchanges

We want you to love your SassySotaGirl purchase! If you are not completely satisfied with your purchase, you may request a return within 15 days of delivery.

To be eligible for a return, items must be unused, unwashed, and in their original condition and packaging.

Because many of our products are personalized or made to order, personalized items and custom-made products are not eligible for return or exchange unless they arrive damaged or there is an error on our part.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so we can help make it right.

Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error with the order.

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

Sale and clearance items are final sale and are not eligible for return or exchange.

To request a return, please contact us through our website with your order number and the reason for the return.